Getting Started

Follow these simple 5 steps to get started:

Getting Started

1. 1-Visit our pricing page to explore available plans.
2. 
The price and features of plans may change from time to time. We recommend reviewing the details before making a selection.
3. 2-Select the plan that best suits your needs.
4. 3-Click on the Get Started button.
5. 4-Fill out the form and hit Submit.
6. 
Please ensure you have entered a valid phone number and email address, as we will contact you and deliver your store based on this information.
7. 5-Your request will be sent to our team. Please allow 24 to 48 hours for your site to be completed and deployed.

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Images Cloud

Follow these simple 5 steps to set up your Images Cloud:

1. 1. Visit Imgur to get started.
2. 
Please note that the features and pricing of Imgur plans may change over time. Review the details carefully before proceeding.
3. 2. Create an Imgur account using Google or any other preferred method.
4. 3. After logging in, you will be redirected to the Imgur API page.
5. 
6. 4. Register your application using the Postman callback URL: https://www.getpostman.com/oauth2/callback.
7. 5. Fill out the required form and click Submit.
8. 6. Copy the client ID displayed after successfully creating the application.
If you lose access to the page, go to Imgur Settings to retrieve your client ID.
9. 
10. 7. Paste the client ID into the "Image Cloud ID" input field in the Getting Started form.

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Web Store

1. Personalized Store Setup: We will contact you to customize your store's main visuals, such as the banner image, and set up additional details like free shipping options, promotional banners, and more to reflect your brand identity.
2. Comprehensive Documentation: Our detailed guides will walk you through updating your store information, including product details, categories, and store policies. With step-by-step instructions, you'll quickly learn how to navigate the system and manage your store effortlessly.
3. Thorough Testing and Seamless Launch: Once the setup is complete, we will rigorously test your website to ensure everything works seamlessly before launch, giving you peace of mind.
4. Ongoing Support and Updates: Enjoy regular system updates and expert support to help you keep your store running smoothly and adapt to new features.

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Matager Account

1. Navigate to Your Account
   To access your account page, go to the Profile section on any website powered by us. From there, you can sign in or create a new account.
2. 
3. Explore Your Order History
   Once signed in, the first section displayed will be your order history. The orders shown are specific to the store you are currently accessing. You can easily search for them by typing the order ID.
4. 
5. Explore Your Favourite Items
   To access your Favourite Items section, click on the "Favourite Items" button. The section will display the favourite items from the store you opened. If you want to remove an item from the list, click on the "heartbreak" icon .
   If you click on the photo of an item, it will redirect you to the product details page.
6. 
7. Explore Account Settings
   Navigate to the account details section by clicking on "Account Settings."
   • Account settings consist of:
   • Email address
   • First name
   • Last name
   • Phone number 1
   • Phone number 2
   • Address (the user can add more than one address, and these addresses will be displayed). You can choose multiple addresses when submitting an order in the cart.
8. 

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Profile

1. Navigate to Your Profile
   To access your profile page, click on the circular icon located at the top left corner of the screen. From the dropdown menu, select Profile.
2. 

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3. Profile Details
   Below is an overview of the key information displayed on your profile page:
   • UID: This is your unique account and store identifier in the system's database.
   • Plan Type: Displays your current plan type, which determines the commission percentage set by the system.
   • Ending At: Indicates the expiry date of your store. New users receive a complimentary 1 month and 5 days of free service as a welcome gift.
   • Matager Commission: Displays the commission amount deducted by the system for each completed order.
   • Last Signed In: Shows the date and time of your most recent login.
   • Role: Indicates your role in the system. As a store admin, your role will be listed as Store Admin.
   • Username: Displays your registered username.
   • Password: Displays your account password.
4. 

Products

Add Product

1. To add a product, follow these steps:
   • Navigate to the Product Page.
   • Fill out the form displayed to provide complete product details, such as the title, brand, sizes, colors, and other relevant information.
   • Click the Plus Icon to add additional items, such as photos, sizes, and colors.
   • Click Submit to upload the product to the website.
   • Below are the images to guide you through the process.

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Edit Product

1. To edit a product, follow these steps:
   • Navigate to the Product Page.
   • Click the circular button icon to start the editing process.
   • Search for the item using the product ID, which can be obtained from the SKU displayed on the product's details page on the website.
   • Make the necessary changes or add new items by updating the fields in the form.
   • Click the Edit button to submit and save the changes.
   • Below are images to guide you through the process:
2. 

change main images for product:

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change images for item related to the size and color :

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Delete Product

1. To delete a product, follow these steps:
   • Navigate to the Product Page.
   • Click the circular button icon to begin the deletion process.
   • Search for the item using the product ID, which can be obtained from the SKU displayed on the product's details page.
   • Click the Delete button to remove the product from the website.
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Orders

Orders Types

1. There are 3 types of orders:
   • Pending: Orders awaiting confirmation or action.
   • Completed: Orders successfully processed and fulfilled.
   • Cancelled: Orders that have been declined or cancelled.
   Navigate between these order types by clicking on the corresponding card.
2. Pending
3. Completed
4. cancelled

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Orders Details

1. To view the details of an order, simply click on the order row or this button . The row will expand, revealing the contents of the order.
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Orders Search

1. To search for an order, enter the Order ID, User Email, or Phone Number in the search field, then click the Search button. The order will appear in its respective section (Pending, Accepted, or Deleted).
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Accept Order

1. To accept an order, ensure the following:
   • The items are available in your store inventory.
   • The items haven’t been sold through another channel (e.g., in-store, another online platform).
   • The items are not missing from stock.
   Once you’ve verified the above, click on the box icon to accept the order. This action will:
   • Move the order to the Completed Orders section.
   • Notify the customer that their order has been accepted.
   • Change the order row color to green , indicating it has been completed.
   • Transfer the system's percentage commission to the account.
   To check the system’s commission percentage, navigate to your Profile.
   
   Note: Once an order is marked as completed, it cannot be canceled by you. If cancellation is needed, you must contact our support team for assistance.
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Cancel Order

1. To cancel an order, ensure one or more of the following reasons apply:
   • The product is out of stock because it was sold through a channel not associated with the Matager platform, such as a physical store or another online marketplace.
   • The product is missing from your store’s inventory and cannot be restocked immediately.
   • The customer requested to cancel the order due to personal reasons.
   • Any unforeseen circumstances that prevent you from fulfilling the order.
   Once you’ve verified the reason, click on the Cancel Icon to cancel the order. This action will:
   • Move the order to the Cancelled Orders section.
   • Notify the customer that their order has been cancelled.
   • Change the order row color to Red , indicating it has been cancelled.
   
   Note:
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Order Invoice

1. To print an order invoice, ensure the order is in the Completed state. Follow these steps:
   • Navigate to the Completed Orders section.
   • Click on the Print Icon .
   • Once clicked, the system will generate a PDF view of the order, displaying all the relevant order details to assist with the shipping process.
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after clicking on print icon:
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Balance

Overview

1. Navigate to the Balance Page.
2. 
3. The Balance page consists of 4 main cards:
   • Order Count: Displays the total number of completed orders.
   • Order Amount: Shows the total monetary value of all completed orders.
   • Matager Cut: Indicates the commission percentage deducted based on your chosen plan.
   • Balance: Represents the amount you will receive after the commission is deducted.
4. 

Customer Service

Overview

1. Navigate to the Customer Service Page.
2. 
3. The Customer Service page contains a single table displaying the following details:
   • Name: The customer's name.
   • Phone Number: The customer's contact number.
   • Problem: A brief description of the reported issue.
   • Manage: Actions you can take to handle the report (Open or Delete).
   • If the problem description is lengthy, click the Open button to view the full details in a modal.
   • To remove the user's report, click the Delete button.
4. 

Reporting

Overview

1. Navigate to the Reporting Page.
2. 
3. The Reporting page contains 3 input fields:
   • UID: Your account UID (read-only).
   • Email: Your email address (read-only).
   • Problem: A brief description of the issue you are reporting.
   Once you've filled in the "Problem" field, click the Submit button to send the issue to us. We will address and resolve it as soon as possible.
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